Returns & Exchanges
At eBike Super Shop, we want you to ride with confidence, which is why we offer a 30-day return policy on all electric bikes and accessories in their original condition. Whether it's a change of heart or a technical concern, our dedicated support team is here to ensure your satisfaction.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and reason for return.
Receive Approval & Shipping Label
Once our team reviews your request, we will email you a prepaid shipping label and detailed instructions on how to secure your eBike for transit.
Pack Your Gear
Place the item back in its original manufacturer packaging, ensuring all batteries, chargers, and manuals are included to avoid restocking fees.
Inspection and Refund
After our technicians inspect the returned item at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing